POLICIES
What is the guestroom cancellation policy?
One and Two-Bedroom Suites Cancellations: Cancellations made more than 30 days prior to arrival for summer stays (June - September) will receive a refund minus a 5% transaction fee on the deposit. Reservations cancelled past the cancellation window are ineligible for a refund. Cancellations made more than 7 days prior to arrival for Fall/Winter/Spring stays (October – May) will receive a full refund. Reservations cancelled past the cancellation window are ineligible for a refund. If your reservation was pre-paid, it is non-refundable.
Three-Bedroom Suites Cancellations: Cancellations made more than 30 days prior to arrival will receive a refund minus a 5% transaction fee on the deposit. Reservations cancelled past the cancellation window are ineligible for a refund. If your reservation was pre-paid, it is non-refundable.
If you do not arrive for your reservation, you will be charged for your full reservation
What is included in the Amenity/Resort Fee?
One Lakeside offers a $25 per day enhanced resort fee at check in. Enhanced resort fee includes:
Access to The Rooftop Terrace with a hot tub (ages 18+) and club room with kitchen
Access to Fitness Center
Is smoking allowed on property?
One Lakeside is a non-smoking facility.
Do you require a deposit to hold my reservation?
Yes, a deposit of the first night plus tax will be taken at the time of reservation to hold the room.
Are pets allowed?
Dogs are welcome at One Lakeside for a non-refundable fee of $75 per stay. Dog-friendly rooms are limited and subject to availability and have a two dog maximum per suite. Advance reservations are required, and all stays, including a canine, must adhere to our dog guidelines.
GENERAL AND RESERVATIONS
What are your current safety and health guidelines?
The health and safety of our guests and team members is our top priority. Please visit our Health and Safety page to review policies and protocols in detail.
What are the hotel’s emergency procedures?
We have several emergency procedures ready for guests.
Is there a minimum age requirement to check-in?
Guests must be 18 years or older to check-in.
What time is check-in and check-out?
Check-in is 4:00pm, and check-out is 11:00am. If you would like a later departure time, please contact Guest Services on the morning of your departure date. We will do our best to accommodate you. Additional charges may apply. Please note that the front desk operates from 7:00 am to 11:00 pm every day. Guests are only able to check in during these hours.
What are the options for parking?
We offer self-parking for one car per suite in our parking garage with in-and-out privileges included in our Amenities Fee.
What if we have more than two adults in our room?
Due to our spacious rooms, we do not charge an extra adult fee.
Do you offer cribs?
Pack-and-play cribs are available with advance notice and no additional fee.
Do you offer late check-out?
Late check-out options available upon request. Please call to make arrangements in advance. If we are unable to accommodate your request, your luggage can be stored for you.
Do you offer early check-in?
Early arrival options available upon request. Please call to make arrangements in advance. If we are unable to accommodate your request, your luggage can be stored for you.
What are the taxes on my reservation?
There is a 8% occupancy tax.
Can I store my bags before I check-in or after I check-out?
Yes, the front desk will hold them for you until you're ready.
Can I have a package sent there before my arrival?
Yes, please include your name & date of arrival on the package and send to:
201 North First Street
Coeur d'Alene, Idaho 83814
Does the hotel have ADA accessible rooms?
Yes, we have two room types available. Please click here to review our accessible room types and hotel features.
Where can I buy gift cards?
We do not offer gift cards at this time; however, please feel free to speak to our front desk for other options.
How far is the hotel from the airport?
Coeur d'Alene Airport is a short 20-minute drive, and Spokane International Airport (GEG) is a 40-minute drive.
I have questions about my bill. Who do I call?
Please contact our front office team at info@onelakeside.com.
ACCESSIBILITY
Can you please share information regarding the hotel’s accessibility?
Yes, for more information please visit our accessibility page.
AMENITIES
Do you have a fitness center?
Our fitness center is available to guest with a $25 per day enhanced resort fee.
How much do you charge for high-speed/Wi-Fi internet access?
High-speed wireless internet is included in your stay.
Do you have a hot tub?
Yes, with our enhanced resort fee, you receive limited access to the Rooftop Terrace with a hot tub (ages 18+).
WHILE YOU'RE HERE
When is housekeeping service?
We offer limited daily housekeeping service and is available upon request.
Do you offer laundry services?
All of our suites have a full washer and dryer for you to use during your stay.
Where can I get ice for my room?
Each suite features a full kitchen with an ice machine in the freezer.
I lost an item, or I found an item, what should I do?
If you lose or find an item, please immediately contact Guest Services for assistance.
Do you offer luggage assistance?
Yes, we would be delighted to assist, please contact Guest Services, and one of our team members will assist you.
Are you able to mail something for me?
Out-bound mail may be left at the Front Desk for pick up. You may purchase postage stamps as well. If you require UPS, FedEx, or International shipping, please contact Guest Services.
What are the hotel's emergency procedures?
We have several emergency procedures ready for guests.
MEETINGS & EVENTS
Do you offer special group rates for room blocks?
We do. Please email us at info@onelakeside.com to inquire.
THINGS TO DO
What are the top area attractions near the hotel?
There is simply so much to do in Coeur d'Alene, here's a list of a few of our favorite local activities and adventures.
What restaurants and breweries are nearby the hotel?
With our ideal location in downtown Coeur d'Alene, you are steps away from many restaurants and breweries. We also highly recommend our friends at Trails End Brewery and Brick Oven Pizza.
Are there any annual events in Coeur d'Alene?
Yes, Coeur d'Alene is home to many events, learn more about our annual events here.